Frequently Asked Questions
Find answers to common questions about our services, processes, and policies
Frequently Asked Questions
Find answers to common questions about our services, processes, and policies
How does the custom design process work?
Our custom design process begins with a consultation to understand your vision. We then create sketches and 3D renderings for your approval before beginning the hand fabrication process. The entire process typically takes 4-8 weeks, depending on complexity.
What information should I bring to my consultation?
Bring inspiration photos, sketches, or descriptions of what you're looking for. If you have stones or metals from family pieces, feel free to bring those as well. We'll discuss your budget, timeline, and any specific requirements during the consultation.
Can I use family heirloom stones in a new design?
Absolutely! We specialize in incorporating family stones into new designs. We'll carefully examine your stones to ensure they can be safely reset and create a design that honors their history while giving them new life.
What if I don't like the initial design?
We offer multiple design concepts and revisions at no additional cost. Your satisfaction is our priority, and we won't begin fabrication until you're completely happy with the design.
What's the difference between GIA and other diamond certifications?
GIA (Gemological Institute of America) is the most respected and consistent diamond grading laboratory. Their standards are the industry benchmark for diamond quality and value. We recommend GIA-certified diamonds for their reliability and resale value.
How do I choose the right ring size?
The most accurate way is to visit our showroom for a professional sizing. If that's not possible, you can size a ring your partner already wears or use our printable ring sizer. We also offer complimentary resizing within 30 days of purchase.
What metals do you recommend for engagement rings?
Platinum is our top recommendation for its durability and timeless appearance. 14K and 18K gold (yellow, white, or rose) are also excellent choices. We can help you choose the best metal based on your lifestyle and preferences.
Do you offer alternative stones to diamonds?
Yes, we work with a variety of gemstones including sapphires, emeralds, rubies, and moissanite. Each stone has its own beauty and characteristics, and we can help you choose the perfect alternative that fits your style and budget.
How often should I have my jewelry cleaned and inspected?
We recommend professional cleaning and inspection every 6 months for frequently worn pieces and annually for special occasion jewelry. This helps identify potential issues like loose stones or worn prongs before they become problems.
How long do repairs typically take?
Simple repairs like ring sizing or stone tightening usually take 1-2 weeks. More complex repairs, such as rebuilding worn settings or extensive restoration work, may take 3-6 weeks depending on the complexity.
Can you repair jewelry purchased elsewhere?
Yes, we're happy to repair jewelry from any source. We'll examine the piece and provide an estimate for the repair work needed. Some older or heavily damaged pieces may require special consideration.
What should I do if a stone falls out?
Keep the stone in a safe place and bring both the stone and the jewelry to us as soon as possible. We can usually reset the stone or help you find a suitable replacement.
Do you offer appraisals?
Yes, we provide professional appraisals for insurance, estate planning, and resale purposes. Our appraisals are conducted by GIA-certified gemologists and include detailed descriptions and current market values.
What payment methods do you accept?
We accept cash, major credit cards, personal checks, and financing options for larger purchases. We also offer layaway plans for custom orders with a 25% deposit.
Do you work with ethically sourced materials?
Yes, we prioritize ethically sourced diamonds and gemstones. We offer conflict-free diamonds and can provide documentation upon request. We also use recycled precious metals whenever possible.
Can I see your workshop?
While we don't offer regular public tours for safety and security reasons, we're happy to show you our workshop during custom design consultations or by appointment for special projects.
Still Have Questions?
We're here to help you find the perfect piece or answer any questions you might have about our services.